Fujitsu Services chooses METRI to benchmark support operations
LONDON, 29 November, 2007

Metri Measurement Consulting is pleased to announce the completion of a major IT benchmarking and market research project for Fujitsu Services, a member of the Fujitsu Group and a leading European IT services provider in both government and commercial sectors. Metri was commissioned to supply comparative price/performance evaluations for a number of the company’s service desk, server support and data centre operations.

Fujitsu Services conducts benchmarking as a routine component of its business intelligence strategy. As Mark Dixon, Benchmarking Manager at Fujitsu Services, explains: “Continual measurement is a key part of our methodology to ensure we are in touch with the market. It provides us with an ongoing system of quality checks and balances to ensure we remain competitive."

Dixon continued: “Previously we had been using two other well-known consultancies. This year I included Metri because I wanted to introduce some new ‘blood’, and that they were able to provide additional data not available elsewhere. As it happens, they have outperformed the other suppliers in terms of quality, time to deliver and data richness.”

Paul Michaels, Director Consulting at Metri Measurement Consulting, comments: “Sometimes organisations turn to benchmarking when they need to fix something or have lost competitive edge. Fujitsu Services is impressive in that benchmarking is used as a foundational part of its business practice to stay ahead of the curve and to plan future strategies.“

About Fujitsu Services (www.uk.fujitsu.com)
Fujitsu Services is a leading European information technology services company. Its business is helping its customers realise the value of information technology through the application of consulting, systems integration and managed service contracts. It serves customers in the private and public sectors across Europe including retail, financial services, healthcare and Government. With an annual turnover of £2.46 billion (€3.59 billion), it employs over 19,000 people across 20 countries. Headquartered in London, Fujitsu Services is the European IT services arm of the US$43.2 billion (€32.5 billion) Fujitsu Group.