METRI helps Unisys benchmark best practices in client services
LONDON, 26 September, 2007

Metri Measurement Consulting is pleased to announce the completion of a global benchmarking project for Unisys, one of the world's foremost information technology services and solutions organisations. The study was undertaken to evaluate cost and pricing practices for Unisys IT outsourcing business in Europe, India and the United States. Unisys sought to gain deeper insight into comparative market practices, charging structures, margins and costs in those regions to stay ahead of the curve in offering quality services delivery at competitive prices.

Metri's three-month study analysed Unisys service operations in those target regions, analysing cost structures and identifying efficiency gains within some of Unisys support locations, such as Amsterdam, Budapest and Bangalore. The study also benchmarked the pricing structures of Unisys various IT outsourcing services, including help desk, remote server management and desktop management. This data was then compared against regional market norms, looking at most popular service options and competitive prices as a check that Unisys offerings conformed to, or exceeded, market expectations.

Steve Garrou, director, IT Outsourcing Strategy & Portfolio Management at Unisys, explained why Unisys chose Metri for the project: "We wanted a consultant who could look across our international operations and apply a single benchmarking framework. After researching the options, we concluded that Metri was unique in its capability to compare our costs and our pricing strategies uniformly across all the target geographies. In addition, while its competitors offered more generalised market-based data, Metri had access to fresh, accurate and precise information and brought a very thorough approach to the job."

According to Willem Zwang, manager, IT Outsourcing at Unisys Amsterdam office: "We were pleased with the results of the Metri study. It both confirmed our strengths and pointed out some areas of opportunity that will help us stay in the forefront in providing quality, cost-efficient IT outsourcing services for clients, as a recent report from a leading analyst firm indicates we are doing."

About Unisys (www.unisys.com)
Unisys is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients' business operations. Leveraging the Unisys 3D Visible Enterprise approach, we make visible the impact of their decisions - ahead of investments, opportunities and risks.